Frequently Asked Questions
Everything you need to know about your PEARL iZUMi gear and orders.
How do I determine the right size for cycling apparel?
Our gear is designed for an athletic fit. We recommend consulting our detailed Size Guide, which includes measurements for chest, waist, and hip to ensure optimal aerodynamic performance and comfort.
What is your return policy for performance gear?
We offer a 60-day return policy on all products purchased directly from our site. Items must be in new, unwashed condition with original tags attached to qualify for a full refund.
How should I care for my technical fabrics to ensure longevity?
To preserve the technical properties of your gear, machine wash in cold water with a performance-specific detergent. Avoid fabric softeners and dryer sheets, and always hang dry or tumble dry on low heat.
Do you offer a warranty on your products?
Yes, we stand behind our craftsmanship with a Limited Lifetime Warranty. This covers defects in materials and workmanship for the original owner under normal use for the life of the product.
How long will it take for my order to ship?
Standard orders are typically processed within 1-2 business days. Depending on your location, shipping usually takes 3-7 business days, though expedited options are available at checkout.
Are your chamois pads specific to riding style?
Yes, we engineer gender-specific chamois with varying densities and shapes tailored for Road, MTB, and Gravel riding to provide targeted support where you need it most.